Privacy Policy

Last updated: January 2025

SMS and Email Notifications

TrackHealthAI uses SMS and email notifications to communicate with you about your account and health-related information. By using our services, you consent to receive the following types of communications:

SMS Notifications

We may send you SMS (text message) notifications for:

Appointment confirmations, cancellations, and rescheduling
Health-related updates and reminders
Account verification codes (OTP)
Important account notifications

Email Notifications

We may send you email notifications for:

Appointment confirmations and reminders
Account verification and security alerts
Health-related updates and summaries
Service updates and important announcements

Consent and Opt-Out

By creating an account and providing your phone number or email address, you consent to receive SMS and email notifications from TrackHealthAI. You can opt-out of these communications at any time:

SMS Keyword Commands
                SUBSCRIBE or START
                Opt-in to receive SMS notifications
            
                HELP
                Receive assistance and information
            
                STOP
                Opt-out and unsubscribe from SMS notifications

Opt-Out Methods

In-App Settings: Go to Settings → Notifications to manage your SMS and email preferences
SMS Opt-Out: Text STOP to any SMS message to opt-out of SMS notifications
Email Opt-Out: Click the unsubscribe link in any email or contact us at info@trackhealthai.com

Please note that some communications, such as account verification codes and critical health alerts, may be necessary for the operation of the service and cannot be opted out of.

Third-Party Notification Services

TrackHealthAI uses third-party services to deliver SMS and email notifications:

Twilio

Purpose: SMS delivery service

Privacy Policy: https://www.twilio.com/legal/privacy

SendGrid

Purpose: Email delivery service

Privacy Policy: https://www.twilio.com/legal/privacy

These services process your contact information (phone number or email address) solely for the purpose of delivering notifications on our behalf. They are contractually obligated to protect your information and comply with applicable privacy laws.

Data Security and HIPAA Compliance

TrackHealthAI is committed to protecting your health information. When HIPAA compliance is enabled:

🔒 Business Associate Agreements (BAAs) are signed with all third-party service providers
🔒 All data transmission is encrypted
🔒 Access controls and audit logs are maintained
🔒 Your information is stored securely and in compliance with HIPAA regulations

Questions About Notifications

If you have questions about our SMS or email notification practices, or wish to update your preferences, please contact us:

Email: info@trackhealthai.com

Phone: Available in app support